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Faculty Platform resources

Getting Started
  • Getting started with TrueLearn
    • Resource Type: Video Training Series 
    • Resource Details: Platform training series to help you understand your account
  • IT Requirements: Please notify your IT department that the following emails need to be whitelisted to ensure learners and faculty receive all emails from the TrueLearn system 

Frequently Asked Questions

Creating & Assigning Quizzes
  • Faculty Quiz Resources
    • Resource Type: Website 
    • Resource Description: This guide will help you understand how to best utilize the quizzing tool.
Faculty Dashboard and Performance Analytics
  • Program Coordinator Dashboard Overview
    • Resource Type: Website 
    • Resource Description: Learn how to manage groups, review and understand performance trends, review overall scores and percentiles, review performance by category and question, review improvement metrics, usage metrics and program performance 
  • Administrator Dashboard Overview
    • Resource Type: Website 
    • Resource Description: Learn how to manage groups, review and understand performance trends, review overall scores and percentiles, review performance by category and question, review improvement metrics, usage metrics and program performance 
  • Resident Scores Tab Overview
    • Resource Type: Website 
    • Resource Description: This guide shows you how to review individual, program and cohort scores, review category performance, improvement areas and usage
  • PT Student Scores Tab Overview
    • Resource Type: Website 
    • Resource Description: This guide shows you how to review individual, program and cohort scores, review category performance, improvement areas and usage
  • Pharmacy Student Scores Tab Overview  
    • Resource Type: Website 
    • Resource Description: This guide shows you how to review individual, program and cohort scores, review category performance, improvement areas and usage
Helpful Resources for Students and Residents
  • Getting started guide for learners 
    • Resource Type: Website 
    • Resource Description: Send this guide to learners who need help getting started with their TrueLearn subscription. This guide includes details on how to access your account, start taking questions, understand your analytics, and merge accounts
  • Learner Resource Guide
    • Resource Type: Website 
    • Resource Description: This guide walks learners through the key platform features we recommend they take advantage of
  • Understanding your analytics 
    • Resource Type: Website 
    • Resource Description: Send this guide to learners who need help understanding their different analytics charts
Support
  • If a faculty member or learner needs additional assistance, please contact the customer support team. Please note, the support team is available Monday – Friday during the business hours of 9:00am – 5:00pm ET. 
    • Chat: Use the “Chat with an Expert” option on the bottom of this page 
    • Online Form: Submit a support case through our website here 
    • Email: support@truelearn.com 
    • Phone: (866) 475-4777 
  • If you are a faculty member, you can also reach out to your assigned Account Manager. If you do not know who your Account Manager is, please contact support and they can assist you.
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